About Skillz: Skillz is the leading mobile games platform connecting players in fair, fun, and meaningful competition. The gaming industry is larger than movies, music, and books, with more than 2.7 billion gamers playing monthly and 10 million developers worldwide. Through its philanthropic initiatives, Skillz has harnessed the power of its platform to transform the way nonprofits engage with donors, enabling anyone with a mobile device to support causes such as the American Red Cross, Susan G. Komen, American Cancer Society, and NAACP by playing in Skillz tournaments. Do you like testing apps and playing games as part of your job? Responsibilities will include: -Handling player inquiries and issues directly from our players -Handling escalated issues from outsourced support agents -Revising and building player facing support templates, FAQ’s and other materials -Identifying and reporting player trends and issues to other areas of the business -Maximizing player retention -Completing ad hoc projects to support the Player Support team -Contributing strategically to the growth and direction of Skillz products and services -Executing in a fast-paced, team environment Requirements: -1+ years of customer service experience at a venture-funded start-up in any of the following industries: mobile technology, social media, gaming, or advertising -Experience working with helpdesk ticketing systems; familiarity with Zendesk is a plus -Ability to communicate effectively both internally and to players and match tone accordingly -Ability to work cooperatively and collaboratively with all levels of employees and management -Mature and self-motivated with a positive, professional attitude -Capacity to operate effectively in a fast growth startup environment -Progressive, consistent work history and excellent references -Willingness to work weekends if needed -Detail oriented, interested in games, with a competitive spirit -Ability to work well under pressure and tight deadlines *Please note that this position will start as a 12 month contract and the hours will be a 6am-2:30pm shift or a 2pm-10:30pm shift.
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