Customer Support Manager - Card Kingdom

We are a customer- centric, data-driven, innovative workplace. Our Mission: We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world. This role ensures that the Customer Service team is upholding Card Kingdom’s brand of excellence, providing the best care in the industry. Responsibilities and Duties · Managing and coaching a team · Responsible for overall direction, coordination, and evaluation of the team · Organizes, prioritizes, and schedules work assignments to meet business needs · Can adapt well and lead the team in an environment through changes in circumstances, direction, and strategy · Performing deep dive analysis on selected customer contacts to gather lessons learned, then use that information to update internal references materials and processes · Serve as a customer advocate, including: collecting customer feedback on product needs, understanding customer and industry trends and articulating those back to the business. Qualifications/Requirements: · Bachelor’s degree in business, marketing, and/or other relevant field of study or equivalent · 3+ years of experience managing a customer facing team · 4+ years of experience in a customer facing role · Strong understanding of online marketing ecosystems, including social, search, and display advertising · Proven track record managing and optimizing digital marketing performance · Strong organizational and time management skills with the ability to manage multiple projects simultaneously · Self-motivated and collaborative team player with innovative ideas to inspire customer loyalty and adoption · Coachable and curious with a growth mindset · A true problem solver who is customer-obsessed · Strong interpersonal skills and experience initiating and building positive relationships Equal Opportunity Employment: We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected.