Digital Ad Operations & Customer Success Director

Ideal candidates will have a thorough understanding and hands‑on experience in Ad Operations, as well as general customer success management including optimization strategies, performance monitoring, and client communications and will be adept and skilled at managing a team to peak performance. We deliver both healthcare professional and consumer targeted Internet advertising campaigns across a variety of channels including display, native, video, sponsor ships and email. The right candidate is a customer service fanatic, produces high quality work, is well organized, precise, and both technical and detail‑oriented. Ideal candidate will possess experience in setting up HCP/NPI list targeted campaigns.JOB RESPONSIBILITIESThis individual’s primary role includes:Implement and manage digital advertising campaigns to ensure accurate impression, performance, and revenue deliveryProactively monitor and analyze campaign performance, recommend, communicate and make optimizations to hit customer goals for all managed campaigns, including direct and programmaticOversee Campaign Management teams to ensure timely collection of creative assets, target lists, and other client deliverables to ensure timely and accurate campaign starts.Understand customer KPIs and monitor for success, optimizing and ensuring effective campaigns, so renewals are high.Proactively work with internal data analytics and reporting to recommend campaign improvements and optimizations to Account Managers and clients.Maintain pre and post‑launch QA process for all ads (3rd Party tags, creatives), assuring that all ads meet creative specs, and are tracked properlyCommunication and engagement with a variety of internal and external stakeholdersSupport post‑sales efforts with Account Management team, (your team is involved in post sales execution from closing opportunities in Salesforce, to campaign/product set‑up and execution, to handling revision orders, etc. )Assist Finance with internal and third‑party delivery reporting to ensure proper revenue reconciliationDESIRED SKILLS AND EXPERTISEExperience in ad trafficking, ad operations and/or advertising agency digital media buying and planningKnowledgeable and experienced with App Nexus/Xandr, Double Verify/Ad‑Juster, IAS, Native Ad servers; knowledge of other third‑party ad operations and ad server tools is a strong plusStrong written and oral communication skills and strong problem skills.Understanding of advertising industry, media buying/selling – pharmaceutical experience a plus, but not requiredExpertise in standard Microsoft Office programsExperience with CRM systems – ( and Digital Inventory Systems – DFP/GAM)Detail‑orientedPeople pleaser personality focused on quality and customer service as well as continuous improvementAdaptable and eager to learnAbility to work independently while regularly communicating with and contributing to the success of a teamPassionate about Internet advertising and obsessed with satisfying clientsStrong Microsoft Excel skills and a strength and aptitude toward math and numbers.ABOUT EHSeHealthcare Solutions (EHS) is a leading provider of digital advertising to the healthcare and pharmaceutical industries.