Digital Marketing and Commercial Coordinator

About the position

The Digital Marketing & Commercial Coordinator supports the hotel’s commercial, marketing, and digital strategies by providing day-to-day coordination across digital marketing, social media, public relations, and commercial initiatives. This role works closely with the Commercial Director, the Director of Public Relations & Marketing, and the Digital Marketing Manager to ensure alignment and seamless execution of campaigns that drive revenue, brand awareness, engagement, and market share. The ideal candidate is detail-oriented, creative, data savvy, and comfortable managing multiple projects in a fast-paced hospitality environment.

Responsibilities

Digital Marketing Assist in executing digital marketing campaigns across display, paid social, SEM, and email marketing.Assist with the management of website and mobile app content updates, photography, landing pages, and promotional messaging.Manage and ensure up-to-date information on hotel and partner websites Monitor online performance metrics (traffic, conversion, engagement) and prepare weekly/monthly reports.Coordinate with digital agencies and brand partners to support campaign deliverables.Support shopping cart amenities and experiences, including F&B offers and culinary classes.Social Media & Content Support the development of monthly social media content calendars.Assist with capturing day-to-day content across the hotel, including promotions, activations, and organic moments for use across marketing and social channels.Assist with drafting copy, sourcing imagery, and coordinating photography or video shoots as needed.Monitor social channels for engagement, brand mentions, and guest inquiries.Assist in influencer collaborations including vetting inquiries, contract coordination, and content delivery.Public Relations & Communications Assist with PR initiatives, including press releases, media visits, and editorial submissions.Coordinate media stays, requests, itineraries, and follow-up.Assist with maintaining updated media lists, press kits, and asset libraries.Support reputation management, including monitoring and responding to guest reviews (Tripadvisor, Google, OTAs) under established brand guidelines.Manage hotel communications including reader boards, in-room TVs, and print collateral Weekly summary of press coverage for internal distribution Commercial & Programming SupportSupport the Commercial Director in preparing presentations, performance reports, and business review materials.Assist with coordinating promotions, packages, and on-property activations.Help manage partnerships, sponsorships, and local business relationships.Process POs, deliveries, and timely submission of invoices.Ensure that all hotel promotions, advertising, and collateral are in keeping with Four Seasons image and reflect the highest level of professionalism in content and presentationProvided coverage for Sales and Catering Coordinators as needed, including, receiving and responding to incoming emails/phone calls to the Sales Department in accordance with Four Seasons Standards.Cross-Department Collaboration Work closely with Sales, Catering, Revenue Management, Food & Beverage, Spa, and Operations to gather content, understand priorities, and support revenue driving initiatives.Support internal communication efforts around commercial and marketing programs.Ensure brand compliance across all F&B marketing materials and menus; secure required approvals from PR & Marketing.The ability to perform other tasks or projects as assigned by hotel management.Requirements

Bachelor’s degree in Marketing, Communications, Business, Hospitality, or related field.1–3 years of experience in digital marketing, hospitality marketing, PR, or similar role.Strong writing, editing, and communication skills.Proficiency with social media platforms, and basic design or editing software (Canva, Adobe Creative Suite a plus).Comfortable with reporting and basic analytics tools (Google Analytics, social insights, etc.).Highly organized with excellent attention to detail and ability to manage multiple deadlines.Collaborative, proactive, and eager to learn.Creative thinking and storytellingStrong project managementData literacy and analytical mindsetBrand awareness and visual consistencyRelationship buildingAdaptability and problem-solving