Digital Marketing Client Relationship Manager

The ideal candidate for this role will be self-driven, passionate about pushing boundaries and driving initiatives forward, gets energized by speaking with clients and helping their businesses succeed, and loves to find solutions and paths forward even when circumstances are not highly structured. Account Management (80%) • Serve as the primary point of contact for your book of clients • Provide proactive interaction via phone, email, video conferencing, and in-person • Act as a liaison between clients and internal teams • Understand expectations and communicate onboarding timeline, goals and strategy, and the best way to deliver reports and deliverables to clients • Ensure client goals and execution tactics are aligned • Improve communication across departments and increase the visibility of strategy across teams for clients utilizing multiple services • Resolve client complaints and issues; communicate with senior staff internally when escalation is needed and appropriate • Focus on retention of clients through quality execution, relationships, and strong client service • Contract management (including renewals, upsells, ad-hoc fee negotiations) • Work with channel team managers to establish account priority Requirements: • Bachelors Degree • Knowledge of and ability to communicate all digital services • Ability to build strong client relationships • Confident presenting to clients via phone and in-person • Minimum 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods • 5 + years of total professional experience • Ability to manage change and maintain a positive attitude Benefits Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company.