Director advertising

Company OverviewAt CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (> This role is remote and can be located anywhere in the United States.The Role : Fueled by our customer and business growth, we're looking for Customer Success Directors to run and grow relationships with our customers, ensuring they are successfully adopting the product. The goal of our Customer Success Directors at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. What You'll Do : Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needsBe an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issuesManaging client's advertising budget and driving successBe a subject matter expertise in Ecommerce advertising for our customers, guiding them on how to drive growth for our customersPerform deep data analysis to answer the client's strategic questions, and drive actionMove the needle with respect to the client's KPIs and continuously showcase the value of CommerceIQ's platform throughout the engagement periodCollaborate with our internal teams to shape new featuresAdvise our Sales team on upselling & cross-selling opportunities that will help our customers succeedWhat You'll Bring : Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field8+ total years of professional work experience6+ years experience in running enterprise-level media and advertising engagement with customers, in a consulting / agency roleExperience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brandsExperience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar rangeWell versed in Bid and Budget management, content optimization, and promotion planningAn analytical approach to problem-solving with advanced Excel skillsProject management experience and ability to anticipate and mitigate risksProven Experience in working with VP, SVP, and C-level executives of enterprise-level companiesExcellent presentation and communication skills including both oral and writtenTrack record of retaining and renewing Enterprise customers in the SaaS spaceBenefits & Perks : Highly competitive pay, benefits, and early stage stock optionsUnlimited PTOWork from home benefits including flex WFH hours and home office set-up reimbursementMonthly cell phone, internet, and gym / fitness reimbursementComprehensive health, dental, vision, and life insurance benefits401K plan, FSA, and HSA programsLong-term and short-term disabilityHelp us build the future of ecommerce.