Director, Brand Marketing

The Director, Brand Marketing, within Auntie Anne's, leads the development and execution of strategies and initiatives to achieve sales and profit goals in a manner that continually enhances the brand's market share. This position collaborates with brand leaders and cross-functionally to support portfolio priorities, menu initiatives and innovation roadmap, go-to-market planning, communications, and initiatives that optimize the franchisee and customer experience while driving profitability and guest traffic. The Director is responsible for the development and execution of integrated marketing plans, including ownership of paid, earned, and owned media strategies, media performance optimization, and promotion effectiveness. This position has accountability for the marketing strategic plan, media and promotion performance optimization, in-shoppe and in-market creative, and digital/off-premise acceleration by providing leadership, direction, and support needed to achieve the team's objectives. The role also supports initiatives focused on improving the digital guest experience across channels, including online ordering, third-party delivery, loyalty, and catering.

**Qualifications**
**Education**
Bachelor's Degree • Bachelor's degree in marketing, public relations, communications, business, advertising, or other related field of study preferred Pref
Master's Degree Pref
**Work Experience**
•8+ years of experience in marketing, business administration, sales, or related field Pref
•8+ years of experience developing and executing marketing plans and programs Pref
•5+ years of leadership experience Pref
•Retail, restaurant, food, or beverage experience Pref
•Experience leveraging media, promotions, and public relations to drive results Pref
**Skills and Abilities**
• Working knowledge of developing and executing marketing plans across multiple platforms
• Ability to analytically/statistically evaluate traditional and interactive media, marketing effectiveness, overall sales, and competitive trends.
• Ability to create program goals, messaging, communication, and overall event plans
• Ability to mentor, motivate, and guide staff toward achieving goals; to drive accountability, to provide ongoing, thoughtful, constructive feedback effectively; and to recognize a job well done
• Ability to communicate complex concepts in clear concise language; to demonstrate active listening while engaging others; and to establish, implement, and clearly communicate strategies that align with business needs and objectives to gain buy-in from stakeholder
• Ability to present to key stakeholders in a relevant and compelling manner
• Ability to develop and maintain positive business relationships (e.g., senior management, stakeholders, other departments, etc.) and foster an environment of mutual respect, understanding, trust, and support

### Essential Functions

* Strategy & Planning
+ Lead brand strategy, positioning, and value proposition, informed by analytics & consumer insights.
+ Champion and expedite innovative strategies to achieve sales/transactions and marketing goals by maintaining awareness of changing market and competitive conditions, reviewing and analyzing customer experience data, and assessing results of programs and solutions.
+ Manage and effectively allocate Brand Marketing budget, across all channels, partners, and resources.
+ Participate in reviews and analysis of competitive pricing to make and execute pricing strategy recommendations.
* National Calendar, Media & Program Execution and Metrics
+ Establish and drive end-to-end integrated marketing calendar and media plans which deliver on Brand revenue goals and support profitable growth.
+ Lead cross-functional partners and internal creative team in the execution of the overall Brand marketing plans, promotions, calendar, projects and initiatives, continually improving results to grow the business.
+ Develop the strategy, customer segmentation, and briefs to drive integrated Media plans developed in collaboration with internal functional COE’s and agencies, and focused on measurable sales/transactions, ROAS, engagement and profit metrics. Continually evaluate, test, and rollout new media partners, keeping up with digital trends and proving ROI.
+ Monitor financial results – including digital funnel and engagement metrics to inform continuous improvement to meet objectives.
+ Measure, monitor and report on the effectiveness of marketing’s efforts (e.g., national campaigns, partnerships and activations, 3rd party agreements, systems development and support, training development, local toolkits, etc.) against key metrics to identify adjustments needed to successful achieve objectives and goals.
+ Provide input on the development of communications and presentation on the progress and impact of marketing efforts for internal leadership, franchisees and external parties.
* Relationship Management
+ Build effective working relationships with cross-functional teams, vendors, and franchisees to translate national marketing strategic plans into collaborative action.
+ Foster on-going and consistent communication (e.g., phone, email, face-to-face, advisory teams, etc.) with cross functional teams to discuss needs, encourage engagement and to address any issues with service level agreements.
+ Oversee external relationships to manage expectations, provide timely feedback, and maximize cost efficiency, quality, timeliness, and the responsiveness needed to support the brand’s marketing & media initiatives.
* Builds and Directs a High Functioning Team
+ Model leadership behaviors and build positive team culture.
+ Provide functional leadership and direct work of associates to drive performance goals.
+ Drive establishment of performance goals and provide on-going feedback, coaching, and development to enhance team performance and capability, to facilitate open communication, and to encourage continuous performance improvement.
+ Oversee people processes and programs, attracting, retaining, and developing effective professionals and support staff to cultivate a bench of talent for current and future needs.
+ Evaluate and determine the hiring, promotion, salary recommendations, and all employment-related decisions.
+ Identifies individual and team skill gaps, developmental areas, and opportunities (e.g., training, special assignments, projects, etc.) to advance individual and team capability.
+ Recognizes initiative, innovation, and work well done to create a positive work environment.
+ Holds others accountable for conducting business in a legal and ethical manner while complying with policies, laws, and regulations related to business and employment.

### Job Summary

The Director, Brand Marketing, within Auntie Anne's, leads the development and execution of strategies and initiatives to achieve sales and profit goals in a manner that continually enhances the brand's market share. This position collaborates with brand leaders and cross-functionally to support portfolio priorities, menu initiatives and innovation roadmap, go-to-market planning, communications, and initiatives that optimize the franchisee and customer experience while driving profitability and guest traffic. The Director is responsible for the development and execution of integrated marketing plans, including ownership of paid, earned, and owned media strategies, media performance optimization, and promotion effectiveness. This position has accountability for the marketing strategic plan, media and promotion performance optimization, in-shoppe and in-market creative, and digital/off-premise acceleration by providing leadership, direction, and support needed to achieve the team's objectives. The role also supports initiatives focused on improving the digital guest experience across channels, including online ordering, third-party delivery, loyalty, and catering.

### Education

* Bachelor's Degree, Bachelor's degree in marketing, public relations, communications, business, advertising, or other related field of study preferred, Pref
* Master's Degree, Pref

### Work Experience

* 8+ years developing and executing marketing plans/programs, Required
* 5 years successfully leading a team to achieve its goals, Required
* 3 years managing integration of all categories of marketing, Required
* Restaurant, food and beverage, retail or direct to consumer experience, Required
* Product Development experience – menu or goods & services, Preferred
* Experience leveraging digital media, promotions and public relations to drive results, Preferred

### Skills & Abilities

* Ability to evaluate media analytically/statistically, marketing effectiveness, overall sales and competitive trends
* Knowledge of developing and executing marketing & media plans across multiple platforms and channels
* Ability to create and coordinate detailed, integrated programming plans, marketing calendaring, messages, and communication
* Complex problem solving combined with strategic decision making that includes an understanding of the business (business acumen).
* Ability to assess situations, provide counsel, and identify and engages others in solutions, while considering the best interests of all parties
* Ability to understand, develop and maintain positive business relationships (e.g, Franchisees, 3rd party vendors, other departments, etc.) that foster an environment of mutual respect, understanding, trust, and collaboration
* Ability to model leadership behaviors and build a positive team culture
* Ability to mentor, motivate, and guide staff toward achieving goals; to drive accountability, to provide ongoing, thoughtful, constructive feedback effectively; and to recognize a job well done
* Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines within parameters of the organizational structure, proce