The primary business owner. The Director is accountable for client growth, retention, commercial execution, and orchestrating cross-functional teams to meet revenue goals.
**Role Expectations (The Mandate)**
* **Client Journey Engagement:** strengthens senior client relationships and ensures client understands the value Ansira delivers to their business
* **Commercial Ownership:** drives weekly organic revenue growth; owns account plans, renewals & retention
* **Pipeline Generation:** executes the 6 Growth Levers (Module Expansion, LMA, Co-Op, etc…) on cadence
* **Forecast Discipline:** ensures strict pipeline visibility, forecast accuracy & CRM hygiene
* **Business Review Narrative:** owns the strategic executive story
* **Whitespace & Risk ID:** Proactively identifies growth opportunities & risks weekly
**Business Impact (The Commercial Why)**
* Converts whitespace into closed-won revenue; secures renewals
* Drives gross pipeline to hit portfolio targets
* Mitigates account risk early to protect forecast
* Ensures cross-functional teams deliver on commitments
**Decision Authority**
*Owns:*
* Account strategy
* Growth/whitespace planning & achievement of targets
* Forecast accuracy
* Business Review story development
* Client understands value Ansira delivers
* Coaching and development of team
*Escalates:*
* Margin risk
* Pricing exceptions
* Enterprise escalations
* Major contract restructures
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