Director, CRM

Bed Bath & Beyond is a community that upholds a culture of understanding, acceptance, and respect. • Partner closely with the Customer Service team to leverage insights that improve both customer and agent experience. • Bring the voice of the customer into key marketing and product‑development moments. • Partner with insights and analytics teams to identify friction points, champion customer needs, and support CRM strategies that drive retention. Bending, stooping and reaching are also frequently required.

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