Director, Customer Success SMB, Paramount Advertising

At Paramount, we're revolutionizing the way small and medium businesses advertise on TV and Connected TV (CTV). Our innovative Self Serve Ads Platform empowers businesses of all sizes to create impactful advertising campaigns at ease, reaching audiences through the power of television and streaming. As the head of Customer Success, you will play a pivotal role in developing and executing strategies to drive customer engagement, loyalty, and advocacy. You will lead a team responsible for driving strong relationships with customers and delivering value through the customer lifecycle. Join us in shaping the future of TV/CTV advertising!Key Responsibilities:Strategy: Fully own revenue attainment from scaled and unmanaged advertisers using our self serve ads platformTeam Leadership: Lead, mentor, and develop a team of customer success managers and support agentsCustomer Engagement: Develop and execute customer engagement programs that drive activation, product adoption, retention, and customer satisfactionOperational Excellence: Define tools and processes that allow internal and external workflows to scalePerformance Tracking: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of SMB customer success and support initiatives, regularly analyzing performance data and making data-driven recommendations for optimizationCustomer Advocacy: Effectively communicate customer needs across cross-functional partners to help shape marketing messages and product roadmapBasic Qualifications:Proven experience (8+ years) working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segment or equivalentExperience managing a teamAdditional Qualifications:Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors’ SMB product solutionsStrong leadership skills with experience managing and developing high-performing sales or B2b support teamsData-driven and customer-centric leader who aligns strategy and vision to proven customer needsExcellent communication skills, with the ability to effectively engage and influence stakeholders at all levelsBachelor's degree in Marketing, Business Administration, or related field #J-18808-Ljbffr