Director of Account Management

The Director of Account Management is a senior leadership role responsible for overseeing the account management team and driving the health, growth, and retention of the agency's client portfolio. Lead, mentor, and develop a team of Account Managers, setting clear performance expectations and fostering a culture of accountability.Conduct regular 1:1s, performance reviews, and career development conversations to retain and grow top talent.Establish team processes, workflows, and best practices that scale with the agency's growth.Identify hiring needs and participate in recruiting, onboarding, and training of new account team members. Serve as the executive point of contact for a portfolio of key accounts, building trusted advisor relationships with senior client stakeholders.Lead quarterly business reviews and strategic planning sessions with clients, connecting agency work to their broader business objectives.Proactively identify and resolve client concerns before they escalate, ensuring high satisfaction and retention.Partner with clients to understand evolving needs and translate them into actionable plans. Act as a bridge between clients and internal creative, strategy, media, and analytics teams to ensure alignment and on-time, on-brief delivery.Partner with agency executives to refine service capabilities, fee structures, and market positioning strategies.Serve as an internal advocate for the client, ensuring proper resource allocation and priority management.Drive agency growth by participating in pitch development, formal proposals, and the documentation of success stories. Bachelor's degree or equivalent experience in marketing, communications, business, or related field.8+ years of account management experience, with at least 3 years in a senior or leadership role within a marketing agency environment.Demonstrated ability to lead and develop a team, including setting performance standards and managing up and down effectively.Proven track record of managing and growing multi-million dollar client accounts.Strong strategic thinking skills with the ability to connect marketing initiatives to client business goals.Excellent communication and presentation skills; comfortable presenting to executive and C-suite audiences.`Experience managing integrated marketing campaigns across digital, content, paid media, and/or brand