Director of Ad Operations & Client Success

Firecrown Media is looking for a seasoned operations leader to own client delivery across our four distinct business units. This is a high-impact role for someone who thrives on building systems, driving accountability, and raising the bar on how we serve our clients at scale.

This role requires both strong client services leadership and deep digital media fluency. The ideal candidate understands how modern media products are built, sold, delivered, measured, and improved — and can help Firecrown move faster in creating scalable products that serve both clients and internal revenue teams.

KEY RESPONSIBILITIES

Cross-unit delivery

Oversee media operations and client delivery across Supply Chain, Marine, Aviation, and Hobby, ensuring consistent execution and quality standards across all business units. This includes digital campaign delivery across direct-sold media, programmatic advertising, sponsored content, newsletters, and other client-facing media products.

Process reinvention

Bring fresh thinking to our customer program management processes to identify gaps, redundancies, and opportunities to modernize how we operate end-to-end.

Automation and systems

Identify and implement automation opportunities across client touchpoints, reporting, and delivery workflows, reducing manual lift while improving speed and accuracy.

Team leadership

Manage, coach, and grow the client delivery team by setting clear expectations, building capacity, and fostering a culture of accountability.

Digital product knowledge & innovation

Stay current on what is possible across digital media platforms, advertising technology, sponsored content, newsletters, audience products, reporting tools, and campaign delivery systems. Partner with sales, marketing, editorial, product, and operations leaders to help create, package, operationalize, and improve digital media products more efficiently.

Executive reporting

Partner closely with the CRO and Group Presidents. Provide regular, actionable reporting on delivery performance, client health, and operational metrics.

Marketing support

Collaborate with department heads on digital ad product creation, sponsored content workflows, event promotion, and other adjacent initiatives, providing key support for non-client initiatives and programs.

WHAT WE'RE LOOKING FOR

Proven media operations and client success leadership experience
Track record of building and scaling delivery processes
Comfort with automation tools and reporting platforms
Strong communicator with executive presence
Experience working across multiple business units, verticals, and brands
Digital media industry background
Sense of urgency
Curiosity
Ability to adapt in a fast paced dynamic industry and company

This position will require regular in-office presence in the corporate headquarters located in Chattanooga, TN.

Firecrown is an equal opportunity employer.

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person