Director of Ad Operations & Client Success

Firecrown Media is looking for a seasoned operations leader to own client delivery across our four distinct business units. This is a high-impact role for someone who thrives on building systems, driving accountability, and raising the bar on how we serve our clients at scale. Automation and systems Partner with sales, marketing, editorial, product, and operations leaders to help create, package, operationalize, and improve digital media products more efficiently. Proven media operations and client success leadership experience Track record of building and scaling delivery processes Comfort with automation tools and reporting platforms Strong communicator with executive presence Experience working across multiple business units, verticals, and brands Digital media industry background Sense of urgency Curiosity Ability to adapt in a fast paced dynamic industry and company