Director of Digital Marketing

We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together! As the leader of the marketing team, you will be responsible for their performance and growth to ensure continued firm growth and morale. How you can be Exceptional in this role: • Expertise with new service launches and competitive positioning - Evaluate and refine GTM models based on performance, customer feedback, and market evolution • Plan, build, and manage paid search and social media campaigns to generate immediate traffic and leads. This includes developing high-converting landing pages and using marketing automation for nurturing campaigns • Analyze campaign performance, client lifetime value, and ROI to optimize budget and strategic priorities • Creation of strategic content (whitepapers, case studies, industry reports, thought leadership, product messaging frameworks) • Develop and own the overall B2B marketing strategy, including segmentation, positioning, messaging, and value propositions • Ability to develop, implement, and manage PPC campaigns across multiple channels • Perform regular site audits to identify crawl issues, indexing problems, and site speed improvements • Analyze data and provide actionable insights using tools like Google Analytics, Search Console, LinkedIn, and SEO platforms • Optimize website architecture for better user experience and search engine visibility How you will help us Succeed together: • Strong understanding of the contact center AND B2B professional service industry • 7+ years of digital marketing experience, with at least 3 years in a leadership role • In-depth understanding of HubSpot OR Salesforce • Knowledge of how to build, maintain, and execute outbound marketing campaigns • Experience using WordPress to create and maintain websites and blogs • Expertise with Microsoft Office Suite and the Adobe Creative Suite (InDesign, Illustrator, Photoshop) • Deep understanding of ROI, cost structures, and performance metrics relevant to business development