Director of Operations

Business Operations & Execution • Oversee internal operations and workflow systems to ensure clarity, speed, and alignment • Audit and optimize use of project management tools (currently Airtable) • Introduce and implement scalable systems, playbooks, and SOPs • Translate CEO’s strategic ideas into actionable and trackable operational plans • Work with CEO and Leadership Team to turn vision into roadmaps, meeting cadences, and milestones • Lead weekly leadership syncs, agency standups, and operational dashboards Team & Culture Management • Foster a culture of growth, clarity and collaboration • Run clear, productive, and motivational team meetings • Lead team performance cycles, goal tracking, and feedback systems • Support team alignment with strategic goals and KPIs • Encourage and organize continued education and professional development • Manage personnel with integrity and transparency, including handling tough conversations when necessary Requirements • 8+ years of senior operations or senior leadership experience in a marketing, media, or agency environment • Proven experience managing remote teams and operational transitions • Exceptional organizational and project management skills • Strong understanding of digital tools and workflows, especially project management software (Airtable or similar) • Demonstrated ability to integrate AI tools into business processes is a plus • Comfortable with direct communication and team management • Knowledge of agency resourcing, pricing, and staffing models • Experience supporting and enhancing a company’s sales process through operational alignment • Strong problem-solving skills and the ability to implement ideas with clarity and consistency Benefits • Full Medical Benefits (medical, dental, vision) • 401k Options & Match • Hybrid Remote Work Schedule • Schedule Flexibility • Paid Time Off • The position is hybrid – in office at least 3 days per week.