Director of Operations

# StitcherAds ## Director of Operations **Job Label:** StitcherAds-DirOps You thrive working in a high-growth environment that focuses in the Ad Tech and Mar Tech industry. You have scrappy project management chops that like to keep the train on the tracks at all times. Founded in 2009, StitcherAds is a Facebook Marketing Partner helping advertisers and agencies scale full-funnel performance marketing campaigns on Facebook & Instagram. Client Onboarding * Define key operating metrics and ongoing processes for internal operational efficiencies for streamlined client onboarding and offboarding * Ensure the onboarding of new clients and solutions between Sales, Operations, and Success runs smoothly and on schedule in order to achieve client goals and maximize SA NR$ * Accountable for project management ownership of the onboarding process Procedures & Infrastructure Comms and Training * Oversee org wide adoption, proper usage and training of necessary efficiency tools (Asana, HubSpot, Recapped, DAM, Drive, etc). * Execute rollouts of major operational systems or processes, including research/planning, training, adoption and measurement * Implement cross- functional processes and workflow, and hold teams accountable to adherence to best practices, and ensure the process is clear and centrally-documented * Drive a culture change cross-departmentally to improve operational excellence Reporting & Analysis * Develop, maintain and iterate on operational analytics tools and processes ensuring business continuity that: * Are as automated as possible / require minimal manual maintenance * Provide real-time pulse-check reporting for various departmental uses * Are scalable across departments * Establish project management process and tracking to ensure on-time delivery of key projects with visibility across teams Other: * Supervise and mentor the Client Operations Manager and Creative Operations Manager (or Creative Services Manager) helping meet both defined career growth mapping and personal goals * Possess strong vendor management skills including contract negotiation, vendor consolidation and cost containment Desired Skills/Abilities: * 7+ years’ experience in marketing or agency operations.