Director of Operations & Account Management

**WPP is the trusted growth partner for the world’s leading brands.**

**We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.**

**We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.**

**Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.**

**For more information, visit [WPP.com.](https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&reserved=0)**

**Why we're hiring:**

The Director of Operations & Account Management (US) owns campaign execution, client retention, and account growth for the US market. This hybrid role requires an expert-level, "hands-on-keyboard" programmatic practitioner who can seamlessly bridge the gap between technical operations and client-facing strategy.
You will lead end-to-end campaign lifecycles—from audience creation to performance optimization—while actively identifying commercial opportunities to scale existing client accounts. This role is directly tied to revenue retention and growth goals.

**What you'll be doing:**

* Programmatic Operations & Audience Management
+ Audience Strategy: Own the creation, deployment, and optimization of highly targeted audience segments across DSPs and data platforms.
+ Campaign Execution: Manually set up, monitor, and troubleshoot live campaigns in real-time; resolve technical delivery, pacing, and performance issues in coordination with product and engineering teams.
+ Process Engineering: Design and implement scalable operational workflows to eliminate bottlenecks, improve execution speed, and enhance service quality.
* Client Services & Account Growth
+ Account Ownership: Serve as the primary operational contact for US clients, translating complex technical performance into clear, actionable business insights.
+ Revenue Growth: Partner with commercial teams to identify upsell opportunities, support pre-sales strategy, and align product offerings with client business objectives.
+ Strategic Reporting: Deliver comprehensive campaign performance reports, revenue dashboards, and QBRs to clients and internal leadership.
* Financial Reporting & Analysis
+ Revenue Tracking: Manage and reconcile business revenue reporting, tracking performance against forecasts and identifying growth trends or churn risks.
+ Cross-Functional Alignment: Collaborate with demand and supply teams to ensure accurate billing, data reconciliation, and inventory planning.

**What you'll need:**

•    Programmatic Expertise: 5+ years of hands-on-keyboard experience managing campaigns within the programmatic ecosystem (DSPs, SSPs, Ad Servers, and DMPs/CDPs).
•    Client Management: Proven track record of managing client relationships, driving account retention, and hitting revenue growth targets.
•    Analytical Rigor: Strong data analysis skills; comfortable translating raw campaign metrics and revenue data into strategic recommendations.
•    Agility: Ability to thrive in a fast-paced, evolving product environment (experience with curation or federated learning models is a plus).
•    Collaborative Leadership: Strong communication skills to bridge technical operations with sales/growth and product development.

**Who you are:**

**You're open*:*** We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

**You're optimistic*:*** We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

**You're extraordinary:** We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

**What we'll give you:**

**Passionate, inspired people** – We aim to create a culture in which people can do extraordinary work

**Scale and opportunity** – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

**Challenging and stimulating work** – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to <https://mybenefits.wpp.com/public/welcome> for more details.

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$1—$2 USD

**We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.**

**WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.**

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