Director of Retail Operations

Develop and execute training programs to onboard new employees as well as maintain company standards. Our company is committed to our employees and understand the importance of collaborating as a team. Food and Beverage/hospitality experience is a plus • Strong working knowledge of management best practices • Understanding and interpreting customer feedback in for collaboration to create new products or services • Solid communication and interpersonal skills • Demonstrated experience managing and reporting against a budget • Exceptional time management, organization, strategic planning, and leadership skills • Proven success working independently and with a team. • Seek new customers through outbound sales efforts • Collaborate with ownership to help make informed decisions • Complete store operational requirements by scheduling and assigning employees; following up on work results • Maintain store staff by recruiting, selecting, orienting and training employees • Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements • Market merchandise by studying advertising, sales promotion and display plans • Protect employees and customers by providing a safe and clean store environment • Maintain the stability and reputation of the store by complying with legal requirements. • Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue • Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent • Manage stock levels and make key decisions about stock control • Analyze sales figures and forecast future sales • Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development • Ensure standards for quality, customer service and health and safety are met • Ensure that all aspects of overall operation are well supervised and held to highest company standards.