Enterprise Implementation Manager

Implementation is the first touchpoint with our new clients, and we’re looking for an Enterprise Implementation Manager (EIM) who can ensure they experience a seamless transition onto the Fluency platform. The EIM has the primary responsibility of managing the project scope, schedule and deliverables of new client implementation. The EIM will work closely with our new clients to establish a trusting relationship, while also holding them accountable to deadlines and deliverables. The EIM will have experience in digital advertising, project management, SaaS onboarding, and/or a passion for learning. • Report, evaluate, mitigate, and resolve risks and issues associated with the engagement in a timely fashion, escalating when necessary • Play an active role in continuous improvement of the onboarding process; analyze and provide feedback on the implementation approach to increase effectiveness, efficiency, and collaboration • Have a collaborative approach to work, and eagerness to keep Implementations on track • Ensure internal stakeholders are included in all regular project updates, such as Weekly Status Reports, Stakeholder reports, or other communications • Be able to speak to project health at any point with internal stakeholders, such as Implementation Team Manager, Client Services, Product, Engineering and Sales teams • Strive to stay current on Fluency’s feature set, and have a strong understanding of Digital Advertising best practices