Serve as the primary day-to-day contact for Moët Hennessy market stakeholders.Lead all client communications and calls Provide client with weekly reporting and insightsMain a strong understanding of market performance across all program KPIsCollaborate with the Field Execution Manager, logistics, EMI, recruitment, and account teams.Maintain a high level of professionalism and visibility given client HQ proximity.Provide timely communication of risks, escalations, and market updates. Partner with local logistics team members and/or vendors to ensure timely delivery, routing, and retrieval of assets, POS materials, product, and equipment for all scheduled activations.Communicate logistics needs proactively to prevent delays and disruptions.Ensure all logistical partners understand activation requirements, timelines, and compliance standards for premium programs. Partner with Recruitment to identify, onboard, and train local brand ambassadors to ensure strong field execution in assigned markets.Coordinate staffing schedules to ensure full coverage for all activations.Ensure brand ambassadors understand activation requirements, sampling protocols, compliance expectations, and reporting standards.Monitor brand ambassador performance in-market and escalate any quality, compliance, or behavioral concerns.Ensure timely submission of recaps, photos, and required documentation from brand ambassadors.Support staffing-related administrative tasks, including reconciliation of staffing hours, event claims, and reimbursement submissions.Incremental & Ad Hoc Event SupportSupport all incremental and ad hoc activation requests within assigned markets, including staffing, logistics coordination, and event readiness.Communicate timing, feasibility, and any required adjustments to internal counterparts.Ensure incremental activations meet brand standards and are reported accurately.Market Planning & Allocation Support Support allocation pacing and event scheduling.Track activation volume, identify shifts in demand, and flag risks to counterparts.Ensure accurate reporting and tracking for all completed events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong understanding of event execution in on-premise and off-premise environments, including sampling protocols and compliance requirements.Strong knowledge of MD, DC & VA on-premise and off-premise environments.Experience coordinating brand ambassador staffing, event readiness, and day-of execution.Strong organizational and multitasking abilities with the ability to manage several events and timelines simultaneously.Excellent communication and interpersonal skills; comfortable with client visibility.Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook) and collaboration tools such as SharePoint, Teams, Zoom, and Slack.Comfort working independently while following established processes and guidelines.Ability to escalate issues quickly and provide clear solutions in a fast-paced environment.
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