June 7, 2019

Front Desk Guest Services Representative

Confidential Kansas City, Kansas

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful. • Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag. • Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds. • Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.  Ability to respond to telephone calls, hear issues, give direction while viewing computer screens

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