Front Office Assistant

ABOUT COMPANY

Owlish is a wisely collaborative advertising agency based in Baton Rouge, Louisiana. We provide strategic marketing, branding, advertising, website development, and public relations. We tell brand stories that move you.

Job Overview

Join our dynamic healthcare team as a Front Office Assistant, where you will be the welcoming face and organized backbone of our medical practice. This vital role combines exceptional patient service with efficient administrative support, ensuring smooth clinic operations from check-in to documentation review. If you’re passionate about healthcare, possess strong clerical skills, and thrive in a fast-paced environment, this opportunity is perfect for you to make a meaningful impact every day.

Responsibilities
• Greet patients warmly and manage patient intake processes with professionalism and care
• Verify insurance coverage, perform insurance verification, and assist with billing procedures using EMR (Electronic Medical Record) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Schedule appointments accurately utilizing medical scheduling software and multi-line phone systems while maintaining excellent phone etiquette
• Maintain and organize medical records and files in compliance with HIPAA regulations and health information management standards
• Assist with documentation review, ensuring accuracy of care plans, CPT coding, ICD-9/ICD-10 coding, and medical billing processes
• Support front desk operations by managing patient flow, handling inquiries, and providing exceptional customer service
• Collaborate with clinical staff to facilitate smooth office management and ensure all administrative tasks are completed efficiently

Skills
• Proven experience in medical office administration or front desk support within a healthcare setting, including clinic or dental office experience
• Strong knowledge of EMR systems such as Epic, Meditech, Athenahealth, Dentrix or Eaglesoft; familiarity with EHR (Electronic Health Record) systems like eClinicalWorks is a plus
• Expertise in medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and Medicare guidelines for accurate documentation review and billing
• Excellent computer skills including proficiency in Microsoft Office suite; typing speed of at least 10 key digits per minute is preferred
• Bilingual abilities to serve diverse patient populations effectively are highly desirable
• Exceptional organizational skills with experience in filing, health information management, and office management tasks
• Strong interpersonal skills with a focus on patient service excellence and phone etiquette; ability to handle multi-line phone systems confidently
• Knowledge of dental terminology and dental office procedures such as dental receptionist duties or dental clinic experience is advantageous
• Familiarity with insurance verification processes and medical administrative support functions to streamline clinic operations

This role offers an exciting opportunity to be at the heart of healthcare delivery - supporting both patients and providers while developing your career in a vibrant medical environment. We are committed to fostering an inclusive workplace where your skills can flourish!

Pay: $20.65 - $22.28 per hour

Benefits:
• 401(k)
• Cash balance pension plan
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Gym membership
• Health insurance
• Life insurance
• Tuition reimbursement
• Vision insurance

Work Location: In person