Hearing isn’t just about your ears. It’s about your brain, your relationships, and your ability to work. The Front Office Assistant is the first point of contact for potential Miracle-Ear customers. Because of this, it is crucial that all employees demonstrate professionalism by using a patient-centered approach of building trust, meeting needs, and delivering relevant solutions. • Must be outgoing, positive, and willing to talk to strangers in groups and one on one • General administrative and/or accounting experience • Basic computer literacy, ability to accurately document and file patient records • Believe in the mission of our company to listen to and assist those with hearing loss • Most important requirement: You must conduct outbound follow up calls to patients, advertising leads, track marketing calls, and field inquiries from potential customers both on the phone and with walk-ins.
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