We are looking for a Head of Ad CX Program for Prime Video Advertising to manage a team of strategists and product marketers responsible for defining Ad Rules, CX Metrics and Guardrails, Supply Levers, and House Strategy, delivering data-driven strategic recommendations that allow Prime Video to deliver the most customer-obsessed advertising experience. This role owns several critical cross-org mechanisms that touch Ads (Publisher Monetization and Supply Forecasting), Marketing (Prime Video and other Amazon teams), and PV Country Business Leads, and will partner closely with the Ad CX Ops, Product and Tech teams to ensure alignment of a holistic approach to managing and optimizing supply in order to protect customer experience, maximize revenue opportunities, and drive O&O marketing impact across all existing and new PVa locales. This leader will invent, improve and drive Prime Video Ad CX across all of Prime Video’s supply sources (Prime Video Ads, Prime Video Fast, Live Sports, and Prime Video Channels), works on projects that are fast-paced, challenging and brings diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. This role focuses on Prime Video Ad Customer Experience (CX), with the following responsibilities: • Establish Ad CX rules and exceptions and optimize advertising inventory utilization by driving a data-driven strategy to expand supply across all existing and new locales. Our Leadership Principles help us keep a Day 1 mentality.
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