Head of Data and Insights - CX

In this role, you will lead the strategy, execution and continuous improvement of our CX Data and Insights program. • Provide thought leadership in the area of CX Data and Insights to enable Gusto’s CX teams to deliver a world-class customer experience to customers, including prescribing ways the business can better leverage data insights. • Deliver insights to Gusto’s CX Leadership team about Gusto’s CX performance, including insights into the customer experience of Gusto’s customers and the CX Organization’s efficiency. • Lead and supervise a team of data analysts and data leaders responsible for providing data and insights that support transparency in decision making. Here’s What We're Looking For • Bachelor's degree in Data or a related field • 5+ years of experience in managing data analysts, data engineers, or data scientists • 10+ years of experience in technical leadership • Experience working with and familiarity with Customer Experience and Operations teams.

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