Head of Marketing Management

Marketing Manager The Marketing Manager is an operations-serving leader responsible for growing traffic, protecting the brand, and representing Chick-fil-A in the community—all while actively working in the restaurant. Showing up prepared Working alongside the team Executing consistently Delivering results that can be measured Non-negotiable responsibilities: Operations: Serve regular shifts in FOH and/or BOH, including peak periods Model speed of service, accuracy, food safety, and hospitality standards Support Supervisors and Directors during rushes—not observe from the sidelines Identify operational breakdowns and communicate clearly with leadership Be trusted on the floor when things get busy If you cannot succeed operationally, you will not succeed in this role. Own execution of the restaurant's local marketing plan Plan and execute events that drive traffic Build and maintain relationships with schools, businesses, and community leaders Manage in-store marketing and ensure promotions are executed correctly Create and publish authentic content rooted in real operations Manage local social channels in alignment with brand standards Drive catering awareness, including our Food Truck operation Track results and report what worked, what didn't, and why Leadership Expectations: You will help determine how the community perceives the restaurant Whether marketing efforts actually move the business How well the brand shows up when it matters most This role has visibility, influence, and pressure.