Support Specialist Level II is onsite and remote support for multiple client; applying time management and technical skills to ensure proper completions of support tickets. • Contact clients on support issues via Phone and Email • Support multiple clients via remote session • Escalation to Support Level I support • Able to troubleshoot onsite, new client issues with 3rd party vendors in a professional manner • Able to work from home in a quiet area with Internet access if needed • Research and handle new technology projects • 4 years support specialist or Help Desk related support experience • 4 years operating systems experience (Windows Server and workstations) • Network experience (4 years); ability to manage, maintain, troubleshoot and support simple network issues; i.e. connectivity from pc to switch to router. • Experience designing, installing and supporting networks in multiple environments for various clients. Working Conditions: • 70% of the work will be performed at client locations where workspace conditions will vary.
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