Inside Sales Rep - Direct Mail Advertising

In this position, you will be responsible for providing high-touch, consultative support to new and potential commercial clients. You will field incoming phone calls and web inquiries to understand customer needs, identify campaign goals, and and present tailored, end-to-end recommendations that empower clients to successfully plan, budget, and optimize their direct mail campaigns. We provide a large variety of direct mail services, so a strategic marketing mindset is important to identify and recommend the best solutions for our customers. At its core, this is a sales role, but less about selling one or two things and more about crafting custom solutions.

Responsibilities

Act as a consultative point of contact for inbound prospects, mapping their business challenges and marketing goals to our direct mail solutions.Provide comprehensive guidance and ongoing operational support for complex direct mail inquiries across both email and phone channels.Craft and present precise, value-driven project recommendations that help clients accurately maximize their mail strategy and campaign budget.Own the end-to-end experience for new customers from initial inquiry to post-order follow-up.

Qualifications

Exceptional organizational, interpersonal, and problem-solving skills with a proven ability to guide clients through new processes.Strong consultative communication skills, featuring the ability to translate technical printing parameters and postal strategies into clear, actionable advice over phone and email.Deeply customer-oriented with a relentless focus on delivery; a passion for providing the elite service and client support that differentiates our brand in the marketplace.Prior professional exposure to the direct mail, commercial printing, fulfillment, or corporate advertising industries is highly advantageous.Experience or education in marketing is a plus.Requirements: Ability to work full-time, completely on-site at our Lakeland facility, Monday through Friday from 9:00 AM to 5:30 PM or 8:30AM to 5:00 PM.

Company Description

Mail Processing Associates, based in Lakeland, FL, is a full-service printing and mailing facility serving customers since 1989. Our team supports a wide range of clients, from non-profits and small businesses to Fortune 500 companies, with printing, direct mail, and mail processing services. Recognized for excellence, we have received awards such as the 2025 Best of Florida for Printing and Signage Services and the 2022 Scott Linder Small Business of the Year. At Mail Processing Associates, we pride ourselves on delivering superior service and solutions tailored to meet diverse customer needs.

All full-time employees are eligible for healthcare, dental, and vision benefits, corporate membership to a local direct primary care clinic, and 401(k) with matching.