Intake Specialist

The Johnson Law Group is looking for a high energy and dynamic Intake Specialist to speak to potential new clients. This individual will be responsible for taking all incoming calls, qualifying leads, scheduling appointments and signing new clients. The Intake Specialist's goals include engaging, qualifying, scheduling, and signing up new clients as quickly and effectively as possible. You’ll be one of the first touch points for our potential clients and set the tone for the business relationship. Requirements \\- Take incoming calls, emails and texts, and determine if the potential new client meets the firm’s criteria for the particular advertised tort \\- Articulate value proposition, overcome objections, and, if qualified, convince the lead their best chance of getting the result they want is by retaining our firm \\- Schedule appointments as necessary for client call backs \\- Respond, engage, and qualify all leads and inquiries in a timely and determined manner \\- Qualify an ever-increasing % of leads, and do so more efficiently over time through training, real world calls, and constructive feedback based on your recorded conversations \\- Hold intelligent and engaging conversations by phone, email, text, and other tools that are determined to be effective (i.e. meeting customers where they are) \\- Have a firm grasp on our client contract to address all client questions \\- Develop an expert and constantly evolving understanding of the torts we are advertising \\- Be sure everyone who contacts the firm for help is better off for their effort \\- Set our attorneys up for success with new clients by gathering pertinent information and entering it into our CRM \\- Work with your lead to continue honing your qualifications skills based on their feedback and subject matter expertise \\- Maintain and run accurate reports and share insights specific to your KPIs, which include but are not limited to conversion rates, appointments scheduled, and appointment show rates \\- Never stop learning about our business, clients, our services, competitors, and how they tie together Qualifications: \\- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence \\- Either previous successful sales experience, debt collection experience or a strong desire to begin a highly successful sales career \\- Track record of meeting and exceeding goals \\- Naturally curious and passionate; you’re a lifelong learner \\- A "one-speed" energy with a highly self-driven sense of motivation \\- The ability to deal with and thrive on objections and rejection on a daily basis \\- Positive attitude Team player, a bridge between our offices Salary: $14.00 - $18.00 per hour with opportunity for incentive bonuses