INTERNET APPOINTMENT COORDINATOR

The Internet Appointment Coordinator (IAC) is responsible for receiving and responding to web based electronic inquiries (leads) and phone calls that result from prospects and customers driven by various marketing campaigns and web sites. The IAC is required to execute customer communications via email, phone, text, real time chat, video, and face-to-face in accordance with standards and processes put in place. Qualifications: • Dealership Internet Sales, Prior Sales, Call Center, or Business Development Experience heavily preferred • Create and maintain customer relationships • Internet and web savvy with strong computer and phone skills (CRM, Outlook, Excel, Word) • Able to multi-task • Team Player · Professional demeanor and appearance. The objective is to set appointments for our Inventory Specialist and manage the inbound calls and emails • Execute the dealer 10-step sales process in a consistent yet flexible manner that results in a customer experience designed to achieve the highest sales ratios • Enter all prospect communications notes, records and customer appointment data into the CRM and lead tracking system • Contact customers to confirm appointments • Comply with procedures to ensure all customers are tracked and follow-up and maintained by using our CRM only • Know how to use CRM utilities to make changes, email templates, reports and customer profile up-dates • Use photos of vehicles in emails, text, social media and advertising websites to attract customers Job Type: Full-time Pay: $15,000.00 - $25,000.00 per year Application Questions: • Do you have the following license or certification: drivers? • How is your previous experience relevant to this role?