The Case Manager's role is to walk our members through the Document Services process. The Case Manager will also be liaison between the member and the legal department and legal professional working on their requested paperwork. Responsibilities: \\- Field inbound communication from all assigned members and follow up accordingly via phone, email, and/or text. \\- The ability to work in an office environment and manage 50+ calls/day. \\- Strong communication skills (verbal and written) and a proven track record of delivering excellence.
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