Leasing Consultant

Our employment positions are not static, and we fully expect that all staff will be learning, gaining skills and strengthening abilities to move up or out in the quest to make the world a better place. - Conducts tours, performs follow up communication and diligently pursues the close of the lease with prospective residents - Receives and processes rental applications and notifies prospective residents of screening results in a timely manner - Responsible for coordinating new residents' move-in, obtaining signatures for completion of lease paperwork and educating residents on policies, community rules, and amenities in the building - Creates and maintains resident move-in and move-out procedures - Collects and secures rental payments by processing credit card payment, and entering data into the accounting system - Tracks past due accounts, sends late payment notices and negotiates payment plans with residents - Enforces community rules by responding to violation complains during office hours, sending violation notices, and completing necessary follow up - Reports any observed or received maintenance requests to facilities staff and ensures appropriate steps are taken to resolve the issue, checking in with resident regarding the work order and other requests - Maintains the organization of office files and systems containing leasing and resident information - Performs marketing activities of available apartments, including print and web-based advertising and leasing events and promotions - Greets prospective residents, qualifies prospective students for residency, and determines any residents' needs - Responsible for promptly answering and returning incoming calls and emails regarding apartments and availability - Provides tours of building and apartments to prospective residents - Collaborates with Goose Hollow maintenance and student engagement teams to send notice of entry and complete inspections of apartments when necessary - Coordinates with outside vendors to complete work onsite as needed - Prioritizes one's own development and engagement by participating in company trainings, activities and events - Collaborates with other members of the program staff and resident council to provide a supportive environment where students can thrive - Performs additional duties as assigned - You have 1-2 years of customer service experience - You have 1-2 years of experience working in an office environment - You have 1-2 years of leasing or sales experience The individual in this position is expected to possess and utilize their: