We are committed to helping businesses of all sizes reach their full potential with innovative and cutting-edge print materials. In this role, you will be responsible for providing real-time support to customers through live chat on our website. You will serve as the first point of contact for customers seeking assistance with product information, technical issues, billing inquiries, and more. Responsibilities: • Engage with customers through live chat to provide timely and accurate solutions to their inquiries • Troubleshoot technical issues and guide customers through problem-solving steps • Assist customers with product information, pricing, availability, and order status • Collaborate with other departments, such as technical support and sales, to resolve customer issues • Maintain a positive and professional attitude while delivering exceptional customer service • Document customer interactions and feedback to identify trends and improve support processes 26.90 - 31.90 USD per hour(Remote (Buffalo, New York, US))
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