Majorel is now hiring Customer Service Representatives!

** Job status Full time Pay $16.00 – Hourly Job description Now Hiring! Customer Service Representatives (Advertising) TEMPORARY WORK FROM HOME AVAILABLE! Provides advice and supports to business owners regarding advertising on the internet. • Prepare reports to communicate campaign performance to advertisers • Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords • Continually update knowledge of latest industry best practices and strategies and deploy these when appropriate • Implement SEO strategies to optimize organic search rankings • Perform keyword search, make SEO recommendations for website content and develop link building strategies • Contribute to advertiser's campaign performance report, using data to tell stories and provide actionable insights • Nurturing high-end clientele and be contact person for status of application and orders, billing and/or payment issues, customer profiles, program and campaign information • Assists customers in required processes including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer • Processes application materials and other assigned tasks and makes compliance decisions in accordance with program requirements and Microsoft guidelines • Processes and investigates returns and/or manages customer cases to resolution • Contacts customers for possible follow up, resolution temp check, optimization and proactive outreach purposes Skills • Excellent typing skills • Problem solving skills • Requires the use of office equipment such as multi-line telephone systems, fax machine, copy machine • Requires the ability to work long hours and endure stressful conditions • Required to effectively communicate and work with professionals in other departments and customers, which may lead to independent decision making • Capacity for Complexity – Due to the depth of business rules surrounding programs, CSRs must have the ability to grasp and retain complex program rules • Problem Solving/Critical Thinking – As many issues will require detailed research in different tools, CSRs must be able to solve difficult customer issues using multiple information sources and be able to relate different data points together in context of the problem • Communication skills – Given the depth and breadth of the program, CSRs must be able to articulate complex concepts in a way that customers can understand them. Also, given the maturity of customers calling the contact center (senior executive management), CSRs must be able to converse with these individuals in a professional and business-like manner • Task Management/Self-Management – Rather than closing each issue on the first call, many customer support scenarios will require that the CSR record some information from the customer, perform some research off-line and get back to the customer.