Our comprehensive east-to- west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. **Overall Responsibilities:** • Create and manage online campaigns • Manage trusted relationships with clients and develop a thorough understanding of their business challenges • Work on external (client/advertiser facing) products like Adwords (Search advertising and Display advertising) and analytics (web analytics to measure Pay Per Click Return on Investment) providing support to client employees and Advertisers / clients directly on campaign performance- related issues • Ensure ad products are working and our customers optimize them to deliver desired results • Provide prompt and efficient service to customer and account managers; escalate issues when necessary • Liaise with other departments and teams as required to resolve customer issues and questions • Seek solutions through logical reasoning and data interpretation and identify trends to appropriate channel, including improvement suggestions • Maintain acceptable performance metrics, including quality, productivity, first contact resolution, and attendance • Perform ongoing keyword research including discovery and expansion of keyword opportunities • Research and implement content recommendations for organic SEO success • Provide recommendations for enhancement of keywords and other factors to strengthen the advertiser's website performance • Liaise with Advertisers to stay-up-to date and gain industry best practices and competitor benchmarking • Execute tests, collect and analyses data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns • Manage personal long term relationships with account managers and develop a thorough understanding of their business challenges. • 1 to 3 years prior contact center or customer service experience preferred • Ability to handle more complex product lines and customer inquiries • Demonstrated problem solving and decision making skills • Effective time management and organizational skills • Experience in Windows and Internet-based environment required • Previous SEO/SEM experience will be considered a plus • Knowledge in AdWords, Google Analytics or Bing Certified is a plus • Technical troubleshooting experience using an online advertising/analytics or hardware/software product or experience in Search Engine Marketing or Search Engine Optimization • Google certifications (AdWords and/or Analytics) • Front-end web programming experience in HTML or JavaScript, as well as proficiency in writing SQL queries • Understand basic marketing strategy of an online advertising program • Excellent Customer Orientation and focus • Ability to deal with a variety of business owners and resolve inquiries in a friendly and polite manner • Results driven • Strong internet navigation and website user knowledge • Excellent organizational and team orientation skills • Excellent written and oral communication skills in English or the language being supported • Excellent listening and comprehension skills • Ability to work with complex procedures and program guidelines • Computer proficiency and knowledge of how and when to use reference material and on-line information. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. ONLY LOCAL CANDIDATES WILL BE CONSIDERED FOR THIS POSITION **Apply Now!
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