This includes using Republic Services’ marketing automation and CRM to build and execute plans to deliver goals in customer acquisition, retention and enhancement of the customer experience. We are proud of our high employee engagement score of 86. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
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