As the Campaign Onboarding Manager, you will oversee the entire digital campaign onboarding process, streamlining workflows, and creating efficiencies to enhance productivity. You will guide your team through the execution of client requests, setting priorities, and ensuring adherence to internal and external expectations. - Develop workflow solutions and best practices to enhance team efficiency and enable scalability to manage increasing order volumes. - Minimum of 2 years of experience in a management role - 5+ years of experience in digital advertising operations or fulfillment roles - 5+ years of experience in customer service, working directly with sales and marketers - Comprehensive knowledge of the digital advertising ecosystem - Proven skills in digital campaign management, including processing, trafficking, monitoring performance against SLAs and KPIs - Excellent interpersonal, leadership, analytical problem-solving, communication, and collaboration skills - Keen problem-solving abilities, proactively identifying and troubleshooting potential issues - Self-motivated, resourceful, and excels at "getting things done" - Demonstrated customer service skills with the ability to build strong working relationships and consistently meet or exceed customer expectations - Exceptional attention to detail and ability to organize and prioritize assignments - Proven ability to manage multiple projects in a fast-paced environment and quickly learn and apply new concepts and tools - Analytical skills with the ability to evaluate data and interpret results - Willingness to travel as necessary for training, digital media events, etc. This role offers a competitive compensation package, including a base salary within the range of $88,300 - $147,100 per year, based on location, knowledge, skills, and abilities.
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