Manager of Digital Advertising

The Manager of Digital Advertising is responsible for leading the Digital Advertising team and ensuring that operational processes are implemented, standardized, and maintained across all current and future team members. This is a full-time remote position. Manage and develop a team of digital advertising consultants to achieve company metrics including churn rate, budget goals, monthly contact rate, and account performance Hire, terminate, and oversee employees while developing training curriculum for Digital Advertising Trainees and the broader team Conduct regular one-on-one meetings to ensure continuous feedback and professional growth Act as a primary escalation point for high-profile clients and complex account issues Oversee budget management and updates on a monthly basis Maintain KPI reports to be shared with senior management Ensure accurate monthly billing and reconciliation reporting in partnership with the billing team Hold Digital Advertising Supervisors accountable for ensuring their teams meet company KPIs on a weekly and monthly basis Support OEM digital advertising programs in collaboration with the OEM team Train, coach, and mentor digital advertising consultants to deliver outstanding client service and maximize account retention Identify at-risk clients and develop strategies to mitigate churn and improve performance outcomes Design and implement process improvements with department leadership to increase efficiency and drive innovation Identify opportunities and collaborate with Specialist Managers and teams to improve support for consultants so they may focus on client strategy and relationships. We celebrate diversity and are committed to creating an inclusive environment for all employees. The pay range for this role is: