Manager, Technical Advertising Solutions - Americas

This role works in close coordination with our offshore support teams and reports to the Head of Global Advertising Solutions (Programmatic & Direct). Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaignsPartner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation.Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issuesPartner with buyers and DSP partners to troubleshoot and resolve campaign delivery challengesLead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomesOwn the regional ticket-based support workflow, maintaining quality and SLA standards across the teamDrive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshootingServe as a regional escalation point for complex technical issues impacting ad delivery and campaign performanceIdentify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions. ; experience partnering with globally distributed support teams is a plusYou have experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a strong plusYou have experience building strong cross-functional relationships across go-to-market teams such as Sales and Customer SuccessYou have strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurementYou have experience working on a ticket-based support or operations systemYou have customer service or client-facing experience, with a track record of managing stakeholder expectations under pressureYou are highly adaptable to new systems, platforms, and technologiesYou have strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools Where You’ll Be This role is based in New YorkWe offer you the flexibility to work where you work best!