Marketing Account Manager

Serving as the manager within the Account team, this role ensures client satisfaction, the cross functional process management and oversees the creative execution of projects from concept through completion. • Works to enhance the organization’s capabilities through the development of others by: • using appropriate interviewing tools to hire the best team members from inside or outside. Assists more senior associates in achieving business results by: • assisting in the communication of broader organizational goals. Specific Expected Contributions (including duties and responsibilities) • Works with brand team to secure marketing briefs and document project requirements • Ensures all stakeholders are aligned prior to project initiation • Creates project plans, including setting targets for milestones and meeting deadlines • Communicates with senior leadership on high profile project timelines and status • Identifies requests that require higher level brand input • Adheres to client service level agreements in concert with the business and tracks results • Directly manages and delivers on customer communications needs on time and on budget • Implements communications execution strategies through the standard department processes • Builds strong relationships across functional teams built on respect and trust • Has solid knowledge of businesses, products and brands • Manages project schedule templates in workflow system • Follows dept processes including acquiring marketing briefs, creative briefs, creating conference reports, change order management, securing appropriate signature approvals and delivery confirmation • Assists in developing efficient project status reports • Follows review processes to ensure quality, consistency, brand standards and legal compliance • Uses tools that capture, evaluate and utilize customer feedback • Works collaboratively across teams to exceed customer expectations • Participates in creative team presentations to internal customers • Participates in and contributes to overall communications planning process • Communicates established business strategies to the creative team • Recognizes creative executions that may not align with brand requirements • Works with brand partners to gather and share program results • Takes ownership of client programs and proactively organizes/coordinates efforts between components • Identifies/resolves issues in advance and knows when to elevate • Identifies cost-saving measures throughout program development and execution (i.e. determining most appropriate or necessary players to attend meetings, identifying the most efficient way to get work out the door, etc.) • Bachelors Degree • Extensive organizational skills • Strong interpersonal skills • Ability to prioritize and juggle multiple tasks • Customer focused • Project management skills required • Collaborative • Strong people management skills