Marketing Account Manager

This role sits at the intersection of client strategy, digital performance, and hands-on execution — and is critical to delivering on the promise we make to every client: an entire marketing team, the cost of a single hire, with accountability for real results. You are the person who loses sleep over an underperforming account, follows up before being asked, and measures your own success by whether your clients are genuinely winningWhen a client's paid media performance dips, you are the one who walks them through what happened, what it means, and what comes next - and they leave the call with confidence, not concernYou think like a founder, not a vendor. Serve as the primary point of contact for an assigned portfolio of retainer clients, owning the relationship from onboarding through ongoing engagementLead monthly performance reporting meetings — presenting results across paid media, SEO, email, and content channels with clarity and strategic context, not just data recapsProactively identify gaps in client marketing coverage and surface recommendations to leadership before clients feel the absenceMaintain a clear read on account health across your portfolio and communicate risks, wins, and expansion opportunities to the CEO on a regular cadenceManage client expectations with professionalism — setting realistic timelines, navigating difficult conversations when needed, and maintaining trust through consistent follow-through Carry a deep sense of responsibility for others’ growth.You don’t just do tasks — you think like someone who has skin in the game.Move Relentlessly Forward We take responsibility for the work and the results, and we step in to solve the problem and ensure the outcome is worthy of the trust our clients place in us.