We need people with a passion for both the product and an outstanding user experience - those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current Company’s users.
Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
Write, edit, test and improve Help Center articles and customer support responses based on content strategy
Write, edit, test and improve content to enable our support LLM
Apply, maintain, and evangelize content standards and best practices
Use data to make content decisions and influence partners to improve Company’s support experiences and troubleshoot known issues
Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines
Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation
Collaborate with the product and operations teams to author clear, effective and empathetic support messaging
Bachelor's degree in English or another relevant field
years working in a technical writing or content strategy rolemonths experience working in and optimizing content for Generative AI and/or LLMs
Demonstrated critical thinking skills and editorial judgment around complex and sensitive topics to manage large content sets that enable support LLMs
Demonstrated ability to plan, write, and improve online help content and customer support responses for social media platforms and/or mobile apps
Experience with content management systems (CMS)
Experience with project management tools
Project management experience, working through ambiguity and managing competing priorities
Knowledgeable in data analysis, editing XML and using AI tools
Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable support LLMs
Demonstrated ability to plan, write, and improve online help content and customer support responses for social media platforms and/or mobile apps
Experience with content management systems (CMS) and project management tools
Project management experience, working through ambiguity and managing competing priorities
Knowledgeable in data analysis, editing XML and using AI tools
Entry level
Contract
Marketing, Public Relations, and Writing/Editing
IT Services and IT Consulting
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Aditi Consulting uses AI technology to engage candidates during the sourcing process. AI is used to gather data only and does not replace human decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology.
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