Duration: 24 Months Contract Experience working in a regulated environment, strong project management skills, and experience working in communications or marketing. The successful candidate will split their time between raising internal and external awareness of PG&E’s Customer Experience strategic initiative and enhancing PG&E customers’ experience of new billing systems and new customer connections, which we call Continuous Communications Improvement. For the Customer Experience strategic initiative, you'll lead internal employee communications, create programs to raise coworker awareness, and develop external communication support. You'll collaborate with product and program managers, CX, Customer Contact Centers, and external marketing and advertising agencies to implement top-notch customer communications that meet business goals and improve customer experience.
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