Marketing Operations Lead- Workflow and Collateral Routing (Remote)

The Marketing Operations Lead will manage the intake, routing and approval workflow for marketing collateral through Workfront. Workflow governance and routing management • Own the intake and routing process for marketing collateral within Workfront • Review incoming submissions to ensure required information and documentation are complete prior to routing • Route materials through appropriate stakeholder and regulatory (RAQA) approval workflows • Reject or return incomplete submissions to ensure adherence to established submission standards • Maintain accurate routing documentation to ensure traceability of collateral approvals Process ownership and improvement • Maintain and continuously improve the Workfront routing workflow and submission process • Identify workflow bottlenecks and recommend improvements to increase efficiency and transparency • Document and maintain routing guidelines and operational standards • Partner with Workfront administrators to address workflow updates or system-related improvements Training and stakeholder support • Train internal teams on how to properly submit collateral requests through Workfront • Provide ongoing guidance to business partners on routing requirements and submission standards • Serve as the primary point of contact for questions related to collateral routing processes • Troubleshoot submission and routing issues and determine when escalation or system support is required • Submit and manage support tickets with Workfront administrators or IT as needed Required • Bachelor's degree • 4+ years of work experience in marketing operations, project coordination, or workflow management • Experience working with workflow management systems (Workfront or similar tools preferred) • Strong organizational skills and attention to detail • Ability to manage multiple requests in a high-volume operational environment • Strong communication skills and ability to collaborate with cross-functional teams

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