Marketing Operations Manager

Benefits:

401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time offVision insurance

Breakout Escape Games is looking for a highly organized, execution-focused Marketing Operations Manager to help drive marketing execution across 30+ locations nationwide.

This role is the operational engine behind our marketing team — owning campaign execution, email/SMS deployment, marketing systems, listings management, vendor coordination, and store communication and marketing support.

We’re looking for someone who thrives in fast-moving environments, loves keeping things organized, and takes pride in making sure nothing falls through the cracks.

This role requires someone who can take ownership quickly, manage multiple moving pieces at once, and operate with a high level of follow-through and accountability.

Responsibilities

Marketing Campaign Execution

Manage execution of promotions, launches, and seasonal campaignsOwn the marketing calendar and ensure deadlines are metCoordinate deliverables across internal teams, vendors, and locationsEnsure campaigns launch accurately and consistently

Email & SMS Marketing

Build and deploy company-wide email and SMS campaignsManage automated flows and campaign schedulingCoordinate audience segmentation and targetingMonitor campaign performance and identify opportunities for improvement

Platform & System Management

Manage marketing-related setup within Resova and related platformsConfigure promo codes, pricing settings, waiver messaging, and upsellsCoordinate setup for new room launches and promotions

Website & Digital Coordination

Coordinate homepage banners, room pages, promotions, and announcementsWork with web and creative vendors to maintain accurate website content

Listings & Reputation Management

Maintain business listings across Google, Yelp, Apple Maps, TripAdvisor, Bing, and SOCiUpdate hours, photos, closures, and location informationReview and approve guest review responses

Store Communication & Support

Serve as a marketing contact for store leadership teamsCommunicate promotions, launches, and campaign detailsCoordinate ordering of signage and in-store marketing materialsHelp maintain consistency across all locations

Vendor Coordination

Manage day-to-day communication with agency and platform partnersTrack timelines, approvals, and deliverablesKeep projects moving forward and organized

Process Improvement & AI

Improve workflows, systems, and documentationUse AI and automation tools to improve efficiency and organizationHelp streamline repetitive tasks and operational processes

Qualifications

2+ years of experience in marketing operations, project coordination, marketing execution, or similar operational rolesStrong organizational and project management skillsComfortable managing multiple projects and deadlines simultaneouslyStrong communication, follow-through, and attention to detailExperience working with vendors, agencies, or external partnersTech-savvy and quick to learn new systems and platformsAbility to work independently while staying highly collaborative

Preferred Experience

Experience with platforms such as:

Google Business ProfileMeta Ads ManagerAttentive or similar email/SMS platformsSOCi or listings/reputation toolsMarketing automation systems

Multi-location, franchise, hospitality, entertainment, or operational support experience is a plus.

What We’re Looking For

Highly organized and detail-orientedStrong sense of ownership and accountabilityCalm under pressure and adaptable in fast-paced environmentsA proactive problem solver who follows throughComfortable coordinating across teams, vendors, and locationsSomeone who naturally creates order and efficiencyPositive attitude and sense of humor

About Breakout Escape Games

Breakout Escape Games creates immersive entertainment experiences for families, friends, and teams across the country. With 30+ locations nationwide, our mission is simple:

Escape Ordinary.

We’re building a team of people who care deeply about execution, guest experience, creativity, and continuous improvement.