Marketing Project Manager

Project Manager | Crafted | Marketing Agency

Hybrid work schedule in Charlotte, NC

Crafted is hiring a digital and marketing Project Manager with 5+ years of experience in an agency environment to lead complex engagements across strategy, brand, creative, content, development, and demand generation. All team members follow the same hybrid schedule based out of our Charlotte, NC office: Tues-Thurs in-office and Mon, Fri are remote.

About the Role

As a key member of our Project Management team, you will help shape how client work is planned, resourced, executed, and reported. You will coordinate multidisciplinary agency teams, manage multiple client engagements in Jira, and keep projects aligned across scope, budget, timeline, resources, and quality.

This role is ideal for someone who thrives in a collaborative agency environment, enjoys creating structure, and knows how to move complex work forward while maintaining strong client and team relationships.

What You'll Do

Own project workflows, deliverables, assets, approvals, and information across internal teams, clients, and third-party vendors.Build and manage project plans for brand marketing, digital, creative, content, development, and demand generation programs.Partner closely with Account Management and practice area leads to plan, execute, and launch client initiatives.Manage multiple complex client engagements while maintaining visibility across priorities, timelines, budgets, risks, and dependencies.Coordinate resources and workflows across multidisciplinary teams of 15 or more people.Manage project tasks, schedules, and resource allocation in Jira.Lead internal project meetings with Account Services and Professional Services team members.Align project teams around weekly client priorities and support Account Management with expectation management.Identify workflow gaps, project risks, resource constraints, and opportunities to improve delivery.Balance project scope, budget, timeline, quality, and team capacity.Support project scoping, estimates, timelines, and resource planning for business development opportunities.Participate in the delivery of strategy-focused work for clients.Document project approaches, decisions, responsibilities, and workflows throughout each phase of work.Help evolve Crafted’s Project Management Office by improving planning, communication, reporting, and execution.Use AI-assisted project management tools and practices, where appropriate, to support project planning, meeting documentation, workflow visibility, risk identification, reporting, and resource coordination while following Crafted’s confidentiality, data security, and client requirements.

Required Qualifications

5 or more years of digital and marketing project management experience in an agency environment.Experience managing multiple complex client engagements for middle-market and/or Fortune 500 clients.Experience coordinating resources and workflows across large, multidisciplinary teams.Strong understanding of integrated agency operations and core disciplines, including account management, strategy, creative, UX, content, paid media, analytics, technology, finance, and quality assurance.Proficiency with project management platforms such as Jira, Microsoft Project, or similar tools.Working knowledge of Microsoft Excel, CRM systems, time-tracking applications, financial analysis tools, data management tools, and AI-enabled productivity tools.Excellent written and verbal communication skills.Strong problem-solving, organizational, prioritization, and attention-to-detail skills.Bachelor’s degree or equivalent professional experience.Ability to work a hybrid schedule in Charlotte, North Carolina.

Preferred Qualifications

B2B agency experience.Experience supporting integrated brand, digital, creative, content, development, or demand generation programs.Experience improving agency workflows, project management standards, or PMO processes.

Your Personal Attributes & Skills

Collaborative and comfortable working across disciplines in a fast-paced environment.Proactive problem solver who steps in when needed to support strong client outcomes.Confident, independent thinker who adapts well to changing priorities.Curious, self-motivated, organized, and resilient.Strong communicator with sound judgment, empathy, and emotional intelligence.Team player who recognizes and supports the contributions of others.Positive, humble, and able to maintain a sense of humor.Effective at managing time, priorities, and pressure.Detail-oriented, intellectually curious, and comfortable taking initiative.Open to change and evolving business needs.

Benefits

We offer a comprehensive benefits package, including:

Competitive salaryProfit sharingMedical, dental, and vision insuranceEmployer-sponsored life and disability insurance401(k) with employer matchPaid time off and company holidaysHybrid work schedule