Marketing Services & Operations Manager

Chubb Benefits is seeking a Marketing Services & Operations Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!JOB SUMMARYThe Marketing Services & Operations Manager is responsible for overseeing the delivery and maintenance of marketing collateral for both print and digital production. This role provides editorial support and manages the development and ongoing needs of the integrated marketing platform, Marketing-on-Demand. The Manager collaborates with business partners to create scalable processes and solutions that align with product, brand, legal, and regulatory guidelines. This position also manages workflow assignment, invoice processing, compliance service requests, and serves as the primary liaison with external vendors and partners.RESPONSIBILITIESMaintain and deliver marketing collateral to clients for both print and digital productionAssist with the development and maintenance of marketing needs for the integrated marketing platform, Marketing-on-Demand (MOD)Collaborate with business partners to create scalable processes and solutions aligned with product, brand, legal, and regulatory guidelinesManage workflow assignment (traffic management) for all marketing services job requestsProcess all Boost invoicesTest all MOD uploads and coordinate User Acceptance Testing (UAT) for all MOD customizable jobsSupport production and execution of product materials, ensuring timely and accurate deliveryPeer review all in-flight jobs for quality and accuracyParticipate in department meetings to discuss processes, project status, and continuous improvementCommunicate effectively with inter-departmental stakeholdersCollaborate with initiative managers and marketing teams to meet project timelinesServe as the main day-to-day contact for clients, suppliers, and external partners, providing timely responses to all inquiriesEnsure high quality standards in all client deliverablesCollaborate with production facilities to ensure conformance and delivery of KPIsIdentify and implement improvements in the efficiency and effectiveness of sales account operationsPerform other related duties and participate in special projects as assignedDemonstrate an interest in learning about corporate value propositions to provide expertise over time in product and enrollment marketingCOMPETENCIESRelationship-Builder: Builds strong working relationships and maintains an exceptional client service mindsetProblem Solving: Takes an organized and logical approach to issues, looks beyond the obvious, and develops insight into problemsContinuous Learning: Demonstrates a desire and capacity to expand expertise and grow professionallyInitiative: Willingly does more than required, meets objectives with minimal supervision, and is self-motivatedAdaptability: Redirects efforts in response to changing circumstances and effectively prioritizes competing demandsResults Orientation: Executes on plans, drives for results, and takes accountability for outcomesValues Orientation: Upholds and models Chubb values, acts ethically, and fosters high collaborationDetail Oriented : Exceptional attention to detail and timely deliveryCreativity : Ability to develop alternative methods when traditional approaches aren’t successfulSKILLSAbility to thrive in a fast-paced environmentPassionate, eager to learn, and open to sharing ideasAbility to work independently and as part of a teamExcellent project management and multitasking skillsPositive attitude and strong collaboration skillsHighly proficient with Microsoft Word, Acrobat Pro, and PowerPointEDUCATION AND EXPERIENCEBachelor’s degree required5+ years’ work experience in marketing operations, production, or related field#J-18808-Ljbffr