Marketing & Social Media Coordinator - Richard Sandoval Hospitality

The **Marketing  & Social Media Coordinator** manages the online reputation, social media and community management for all Richard Sandoval Hospitality Owned & Operated restaurants across 3rd Party Sites and owned-Social Media Channels to drive positive brand perception and awareness in the marketplace, as well as increased online review ratings & scores. The **Marketing  & Social Media Coordinator** will provide: * On-going management of store database and distribution lists * Administration of online review and reputation management program * Day to day execution and management of RSH social media channels and corporate website, report generation through Facebook and Google Analytics and other 3rd party platforms * Establishing and maintaining positive relationships with internal/external teams and vendors * Assist with marketing promotion, planning and implementation **Tasks and Responsibilities:** * **General** * Promote a company culture in which internal and external customer satisfaction is the primary concern * Maintain knowledge of competition and industry trends * Proficient in Online Review Management Tools * Proficient in Social Media Management tools * **Team Relations & Management ** * Develop solid working relationships across departments * Establish clear channels of communication across departments * Create & present online review ratings reporting * Create & present monthly social media content calendars for all Owned & Operated units * Submit monthly and quarterly reports as requested by the Director of Marketing and Executive Team * Support Corporate Marketing team with administrative and project management support as needed * **Online Review Sites & Reputation Management ** * **Social Media & Digital ** * Create monthly social media content calendars to drive awareness of brand pillars and messaging topics for each Owned & Operated units * Create social media content that is engaging and on-brand, following brand guidelines and tone of voice * Monitor and respond to all social media audience responses across platforms: Instagram, Facebook and Twitter to create social engagement and positive brand perception * Manage all social media inquiries and private message and respond within a timely manner * Assist in monitoring Corporate and Restaurant websites inquiries to ensure messages are being delivered to the correct teams and responded to in a timely manner * Execute content changes to RSH corporate websites * **Marketing Communication & Promotions ** * Support the Director of Marketing with field communications and assist in the planning and execution of all corporate marketing promotions and holidays * Assist in the project management and planning of seasonal menu roll-outs * Assist in the creation and execution of the annual marketing calendar * Traffic all projects and keep the corporate marketing team on schedule and on deadline * Assist with general administrative duties, budget management and expenses * Oversee the reputation management for all Richard Sandoval Hospitality Owned & Operated restaurants across all 3rd Party review sites * Monitor all online reputation sites, including but not limited to Yelp, TripAdvisor, Google, Facebook, OpenTable and ensure reviews are receiving responses in a timely manner * Coordinate with the General Managers to ensure guest satisfaction and problem resolution for all negative and positive reviews across all review sites * Work with General Managers to continue to produce the highest Online Review Ratings across all sites * Manage online reputation management tool to monitor and manage all online reviews * Generate reports as necessary and adequately communicate guest feedback to restaurant manager and corporate leadership