Marketing Specialist

We are seeking a detail-oriented and customer-focused Marketing Specialist to support our team in delivering high-quality service and promotional solutions. This role is responsible for managing customer inquiries, preparing quotes, coordinating with vendors, and ensuring orders are processed accurately and efficiently from start to finish. Key Responsibilities • Respond to customer inquiries in a professional and timely manner • Research products, confirm pricing, and prepare customer quotes • Create and process purchase orders with vendors • Review order details for accuracy, including artwork, colors, sizing, and spelling • Track orders and proactively communicate updates to customers • Maintain timely email response standards (within one hour) • Collaborate with internal teams including sales, warehouse, and accounting • Submit necessary documentation to accounting for invoicing • Identify and recommend process improvements to enhance efficiency and customer experience • Conduct periodic outreach to customers regarding new products and promotions • Answer incoming calls in accordance with company protocols • Perform additional duties as assigned Qualifications • Strong attention to detail and organizational skills • Excellent written and verbal communication skills • High level of professionalism and customer service orientation • Ability to manage multiple priorities in a fast-paced environment • Problem-solving skills and ability to work independently and as part of a team • Basic mathematical proficiency • Willingness to work a flexible schedule and occasional overtime Education & Experience • Minimum of 2 years of relevant work experience • Proficiency in Microsoft Office (Word, Excel, PowerPoint) • Ability to understand product specifications and branding requirements

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