Marketing Specialist - Entry Level

We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals. Your day-to-day responsibilities as a Entry Level Marketing Specialist: • Deliver an exceptional customer experience - ask questions to understand the customer's lifestyle and personal needs, encourage open communication and honesty, and provide product recommendations specifically curated to address their needs • Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness • Track and process new orders, account upgrades, and escalate customer complaints to the appropriate department • Maintain a broad working knowledge of all products, services, and promotions available to our customers and stay current on industry-related news • Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support. When you are a Communications Manager, you are fully aware that you will help and work with multiple personalities. We may be an entrepreneurial-minded firm, but that doesn't change the fact we still believe the customer is always right. The ability to swallow one's pride, accept negative feedback, and work to get better is essential for customer satisfaction and the growth of our organization.