MARQUEE is now hiring an Assistant General Manager!

The position should be passionate about offering surpassed hospitality to guests and upholding highest standards at the venue GUEST SERVICE REQUIREMENTS: \\- Focus is on exceptional service levels fitting the company/brand standards, remarkable profitability and adherence to Brand (IP) standards and enhancing brand value \\- Develop effective relationships with venue management, technical service, partners and colleagues, and vendors SAFETY REQUIREMENTS: \\- Ability to work safely and prevent personal injury \\- Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: \\- Accommodate and anticipate guests needs \\- Implement and provide recommendations on operating standards, policies, and procedures to be followed by line level managers and staff \\- Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company's expectations \\- Responsible for to hiring, training, management, coaching, counselling, and evaluation of all members of the team \\- Consistently monitor sales and expenses, approving all purchase orders before they are executed \\- Assist in the development of the budget; manage P&L; and ensure managers’ report all variances on a timely basis (minimally, once a month) \\- Assist in timely and accurate completion of all period--end financial statements and reports, and provide controls to ensure proper handling and accounting for all venue receipts \\- Manage weekly forecasting of cost expenditures and staffing vs. sales \\- Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the venue \\- Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information \\- Interact with all department personnel and venue staff as needed \\- Ensure inventory levels are maintained for facilitating proper venue operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams \\- Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed \\- Monitor guest satisfaction on all levels, including social media platforms \\- Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, Gaming, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law \\- Participate in community events and ensure corporate social responsibility goals of the company are met \\- Work in conjunction with the GM and Public Relations team on a marketing plan that results in optimum recognition and maximum number of covers for the venue \\- Monitor market trends, research consumer markets and competitor’s activities to identify opportunities and key issues. QUALITIES: \\- Accountability \\- Development \\- Working relationships \\- Judgment \\- Quality of work \\- Job skills knowledge \\- Productivity \\- Dependability \\- Reliability \\- Written communication \\- Verbal communication \\- Manageability \\- Teamwork \\- Guest satisfaction \\- SOP Compliance \\- HR Compliance \\- Food/Beverage COGS \\- Responsiveness \\- Overall Attitude \\- Leadership \\- Salesmanship \\- Net Revenue \\- Forecasting \\- Appearance \\- Venue Cleanliness & Functionality \\- Marketing \\- FOH Labor/BOH Labor Control/Productivity EDUCATION/REQUIREMENTS: \\- High School Diploma or equivalent required. \\- College degree preferred \\- Proof of eligibility to work in the United States \\- Valid Driver’s License \\- 21+ years of age \\- Maintain a professional, neat and well-groomed appearance adhering to the Company standards \\- Possession of/or ability to possess valid working cards as required by state/city WORKING KNOWLEDGE REQUIREMENTS: \\- Minimum of five to six (5-6) years of experience in the hospitality industry working in a high - volume venue \\- Proficient in Windows MS Office, Open Table, Outlook \\- Knowledge of POS and back office reporting systems, operations, fine dining procedures, and beverage service, special events and banquets \\- Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls as it applies to bar product \\- Knowledge of state and local laws as it applies to liquor, labor, and health code regulations SKILLS: \\- Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate \\- Ability to provide incentives for staff to go above and beyond the expectations of their roles \\- Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public \\- Ability to speak to guests fluently regarding the food, beverage, and overall concept \\- Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques \\- Ability to follow-up and make accurate decisions \\- Strong problem-solving skills \\- Ability to maintain a high level of confidentiality \\- Ability to write reports, business correspondence and procedure manuals \\- Ability to demonstrate a positive attitude always \\- Ability to keep an open and objective view \\- Ability to listen empathetically and be respectful always \\- Ability to maintain composure and stay focused \\- Ability to maintain personal integrity \\- Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Tao Group Hospitality reserves the right to make changes in the above job description and all other duties assigned.